The CRM software market is expected to reach $100 billion in 2028. The global CRM software market was assessed at $44.57 billion in 2021 by Brandessence Market Research and Consulting, and it is expected to reach $100.63 billion by 2028, rising at a compound annual rate of 12.34 percent.
The CRM software market is expected to reach $100 billion in 2028
The worldwide COVID-19 pandemic, which has been a nightmare for many firms, has been a windfall for the CRM sector, according to the research. Many firms chose the work-from-home model for employees as a result of social alienation, resulting in a shift of all marketing and sales activity to online operations.
Microsoft, SugarCRM, Zoho, Insightly, Copper, Salesforce, Oracle, SAP, and Adobe were identified as the leading CRM software vendors.